Support Policies

You can contact our customer support representative via any contact detail provided on the Contact page of this website, each with imposed provisions below:

1. Contact form:
   The form spaciously provided in the Contact page is the method we recommend you the most to use. With this, your initial message will be automatically logged into our admin system to keep track on its progress. We will immediately respond (via email) to your message we've received from this form.

2. Email:
   Or you can send email directly to our email address provided in the Contact page.
   When you send email, ensure you present such info:
   - Subject
   - Your name
   - Country
   - Your message

3. Whatsapp:
   Currently, we will only accept chat message, and not voice nor video call. Voice or video call will be instantly rejected without any following response. So please, my friend, use only the chat message, okay.
   And also please begin the conversation with the following info:
   - Subject
   - Your name
   - Email
   - Country
   - Your message

4. Social media:
   You can reach us by visiting our Facebook page, Twitter, or Instagram account. You may reach us via message/chat feature in the respective platform, comment on our post, or "mention" us anywhere.

Hours of Operation

As stipulated in the Contact page, our operational hour is as follows:

• Weekdays:
  - Jakarta, Indonesia: 09.00 - 20.00 (UTC+07:00)
  - North America: 21.00 - 08.00 (UTC−05:00)
  - Australia: 10.00 - 21.00 (UTC+8:00) (AWST)
  - Etc.

• Weekends:
  - Jakarta, Indonesia: 10.30 - 20.00 (UTC+07:00)
  - North America: 22.30 - 08.00 (UTC−05:00)
  - Australia: 11.30 - 21.00 (UTC+8:00) (AWST)
  - Etc.

Because Oizaaa is located in South Tangerang, Indonesia, we use Jakarta time (UTC+07:00) as base of our operational hour.
Regardless, you can always contact us anytime of your convinience, and we will definitely respond to your message immediately in the following time of our operational hour!